1. Introduction
“Personal Data” means any information that relates to an identified or identifiable individual. This policy is read with our Terms & Conditions and applies to customers and vendors using the Allesbay marketplace.
2. Scope & Applicability
This policy applies to our website, customer and vendor workflows, and communications conducted by Allesbay. It reflects Indian laws including the Consumer Protection (E-commerce) Rules, 2020.
3. Information We Collect
- Personal Details: name, email, phone number, and address for order processing.
- Payment Information: collected securely via trusted payment gateways (we do not store card details).
- Usage Data: IP address, device info, and browser activity for analytics and fraud prevention.
- Vendor Details: business name, GSTIN, PAN, and banking information for seller registration and payouts.
4. How We Use Information
- To process orders, payments, and returns.
- To provide customer support and updates.
- To manage vendor accounts and ensure compliance.
- To send transactional emails and limited promotional messages (you may opt out anytime).
- To comply with taxation and regulatory obligations.
5. Data Sharing & Disclosure
We do not sell or rent your personal information. Data is shared only when necessary:
- With logistics partners for pickup and delivery.
- With payment gateways for secure transaction processing.
- With vendors for order fulfillment (limited to relevant order data).
- With law enforcement authorities if legally required or under a court order.
6. Cookies & Tracking
Cookies help us enhance your browsing experience, remember preferences, and track site usage. You can disable cookies in your browser settings, though some features may not function correctly.
7. Data Security
We use industry-standard encryption (SSL), firewalls, and access control to secure your data. While we strive for complete security, no method of transmission over the internet is entirely secure.
8. Data Retention
We retain data only for as long as necessary to provide services and meet legal obligations. Vendor KYC records may be preserved for statutory durations.
9. Your Rights
You have the right to access, correct, delete, or withdraw consent regarding your personal data. To exercise these rights, please contact us using the details below.
10. Children's Privacy
Allesbay does not knowingly collect data from minors (under 18). If you believe a child has submitted personal information, please notify us to remove it.
11. Updates to this Policy
This Privacy Policy may be updated periodically to reflect changes in law or company practices. Any revisions will be posted here with an updated date.
12. Contact & Grievance
For privacy-related questions or complaints, contact our team:
Email: info@allesbay.com
Phone: +91 88975 29294
Grievance Officer: grievance@allesbay.com | Jurisdiction: Hyderabad, Telangana, India