1. Definitions
- “Platform” means the Allesbay website and services.
- “Vendor” means a third-party seller listing products on the Platform.
- “Customer” means a buyer purchasing products on the Platform.
2. Eligibility & Account
- You must be at least 18 years old to create an account and transact.
- You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.
3. Marketplace Model
Allesbay facilitates transactions between Customers and independent Vendors and may provide technology, payment, and logistics support. Product listings are provided by Vendors; we strive for accuracy but minor variations may occur.
4. Orders, Pricing & Payments
- Prices are displayed in INR and include applicable taxes unless stated otherwise.
- Payments are processed securely via approved gateways (e.g., UPI/cards). We do not store card details.
- An order is accepted when we (or the Vendor) confirm it. We may cancel and refund for reasons including stock unavailability, pricing errors, or suspected fraud.
- Promotional offers/coupons are subject to specific terms and may be withdrawn at any time.
5. Shipping & Delivery
To ensure consistent service quality, deliveries are handled by the Allesbay logistics team (including Vendor orders).
- Current serviceable locations: Telangana, Andhra Pradesh, Karnataka, and Maharashtra.
- Indicative timelines are shown at checkout; actual delivery depends on product availability, location, and operational factors. You will be notified of material delays.
- If delivery fails due to incorrect address or repeated unavailability, re-delivery may be charged.
6. Returns & Refunds
Returns are governed by our Returns Policy. Refunds are issued to the original payment method after quality check and deduction of any applicable charges per policy.
7. Vendor Obligations (for Sellers)
- Vendors must provide accurate product information, genuine products, and valid business details (e.g., GSTIN/PAN, bank info) and comply with Indian laws.
- Vendors authorize Allesbay to collect payments from Customers, deduct applicable fees, and settle payouts as per agreed payout cycles.
- Vendors must honor warranties (if any), handle replacements (where applicable), and cooperate for returns inspections.
8. Prohibited Activities
- Listing counterfeit/illegal items, or infringing intellectual property.
- Abusive behavior, fraud, chargeback abuse, or platform misuse.
- Security violations, scraping without consent, or interfering with operations.
9. Intellectual Property
All Platform content, trademarks, logos, and software are the property of Allesbay or its licensors. You may not use them without prior written consent.
10. Warranties & Liability
- The Platform is provided on an “as-is” basis. To the maximum extent permitted by law, Allesbay disclaims implied warranties of merchantability/fitness.
- Our total aggregate liability for any claim shall not exceed the value of the order giving rise to the claim.
11. Indemnity
You agree to indemnify and hold harmless Allesbay from claims arising out of your use of the Platform, your breach of these Terms, or violation of any law or third-party rights.
12. Suspension & Termination
We may suspend or terminate accounts, cancel orders, or restrict access if we suspect violation of these Terms, illegal activity, abuse, or risk to the Platform or Users.
13. Governing Law & Dispute Resolution
These Terms are governed by the laws of India. Courts at Hyderabad, Telangana shall have exclusive jurisdiction. We may offer customer support-led mediation for disputes as a first step.
14. Changes to these Terms
We may update these Terms to reflect legal or operational changes. Continued use of the Platform constitutes acceptance of the revised Terms.
15. Contact
For questions, write to info@allesbay.com or call +91 88975 29294. For grievances, email grievance@allesbay.com.